Monday, 22 October 2018
Safetalk and Forktalk


Training and Services - Forktalk
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Effective 1 September 2009 WorkCover NSW has implemented a new system for licensing people performing High Risk Work [HRW]. In line with these changes and as a Registered Training Organisation [RTO], Forktalk has been approved  to conduct training and licensing for the new HRW licences.
Following is information for services conducted at your site. We provide one day of structured training and leave the participants with log records to continue training under the supervision of a licensed operator after the initial training day. Forktalk Trainers will monitor the progress of the operators and return to your site on a second day to provide revision training and formative assessments. On successful completion of the formative assessments, operators will then be scheduled for their summative assessment to be conducted by our WorkCover accredited Assessor on a separate day.

Forktalk trainers provide information, instruction and supervision in accordance with the National standard for licensing persons performing high risk work (National Standard); the WorkCover NSW Assessment Instrument and as per guidelines set by ASQA and WorkCover NSW.


Stage 1: The course is conducted by a Registered Training Organisation [RTO]. Training is delivered in small groups and includes structured theory and practical elements (operators must pass an assessment in both to gain a WorkCover NSW licence to perform High Risk Work [HRW]. Practical training is conducted on forklifts at your workplace and a training video will be shown. A booklet containing the theory information required to be learned for the assessment is given to each participant. Training is supervised by an experienced Forktalk Trainer at all times. 

It is now a legal requirement for the RTO to oversee a log recording the operators’ continuation of training as they continue to practice and operate the forklifts under the supervision of an already licensed operator or supervisor/manager, after the structured training session has taken place and until the final assessment is successfully completed. Forktalk will therefore provide a page for this purpose to each course participant.

Topics covered include those listed below along with operator responsibilities, safe use and introduction to equipment, PPE, pre start and after start checks and shut down as per manufacturer’s recommendations.

Course Content
  • Compliance with WHS licensing legislation.
  • Communicate and work safely with others in the work area.
  • Identify hazards associated with the operation of the forklift truck and put in place effective hazard controls for those hazards identified. 
  • Conduct pre-start-up, operational, moving loads and shut down and secure checks of the forklift truck according to procedures.
  • Operate the forklift truck and move loads safely, including driving and manoeuvring, picking up and placing of loads at various stack heights and driving forklift truck with load in forward and reverse, maintaining visibility.
  • Assessment of the safe application of knowledge and skills to workplace tasks.
On site training usually consists of one day of structured training as per above information; a further one day [a week or so later] for formative assessments conducted by our Trainer to evaluate competence and readiness for the WorkCover assessment and a third day for the summative assessments for the forklift licence [also known as the HRW licence] conducted by a WorkCover Accredited Assessor.

In order for a summative assessment for licensing to be conducted, operators must first pass the formative assessment. If they do not pass the formative assessment, further training must take place (and be logged for evidence) and then a second formative assessment will be conducted on another occasion for which an additional daily fee will apply. Alternatively, operators could attend Forktalk for this second formative assessment for the same cost as a summative assessment.

Course fee is for training only and is GST-free (see Price List)


Stage 2: At a mutually agreed date, Forktalk will conduct licence (summative) assessments of the operators at your site, preferably to be carried out in groups with a maximum of 6 persons in one day.

In order for assessment for a High Risk Work [HRW] licence to be conducted (Stage 2) a suitable forklift truck is required (in good working order and free from operational defects), together with an appropriate area to conduct the assessment.

Please note: WorkCover requires that both a formative and a summative assessment must be passed to gain the licence. Trainers will give a copy of completed formative assessments to the operators.

To undertake a summative assessment for licensing, operators must have passed the formative assessment, be over 18 years of age and produce 100 points of Evidence of Identity [EOI - as set by WorkCover] at the time of assessment. Operators must also produce a record of training (the log record overseen by the RTO) as evidence of engagement in a recognised course of training for the type of licence assessment to be undertaken and the formative assessment which was conducted by the RTO as evidence the operator has achieved the required competencies to have their skills and knowledge assessed. Assessments cannot take place if log records, formative assessments and original ID are not produced by each operator at the time of the assessment. A Service Call Out fee will be charged in this instance.

The Assessor will have ALL applicants together in a training/conference room to sit the theory exam (they can choose either written or verbal options). Please allow approximately 3 hours for this. The Assessor will then send all operators back to continue their usual work and perform the practical assessment for one person at a time. Please allow approximately 60 minutes per person/assessment for this. Should an operator NOT pass the assessment, they will have to wait 48 hours before they can be reassessed and will have to pay another assessment fee.

A Statement of Attainment is provided by Forktalk for each participant on successful completion of the summative assessment and the WorkCover accredited Assessor will issue the applicant with two copies of a Notice of Satisfactory Assessment (NSA). The pink copy will be an interim certificate which is valid as a licence for up to sixty (60) days from the date of issue. The applicant  must take the other paperwork issued by the Assessor, together with the required fee to an Australia Post Office for processing. WorkCover NSW will mail a credit-card sized photo licence to the applicant in due course.

Assessment fees are applicable and are GST-free (see Price List)

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